FAQ

What products are available?

For orders accepted by our store, the catalog includes skin care, hair care, lip care, sun protection, and curated sets organized by product type, concern, and routine.

Is shipping free?

Within this policy, any free-shipping offer and its conditions appear at checkout. A promotion is not assumed unless the checkout total confirms it.

How long does an order take?

For orders accepted by our store, normal processing is approximately 1–2 business days, followed by an estimated 3–5 business days for shipping or delivery. Transit estimates are not guarantees.

Can I return or exchange an item after changing my mind?

Within this policy, yes. Contact us within 30 days after delivery to request a mailed return or an exchange, including when the reason is preference or choosing the wrong item.

What condition is required for a non-defective return?

For orders accepted by our store, only new and unused merchandise in original condition, with packaging, tags, and included accessories, qualifies.

Are return labels and restocking fees involved?

Within this policy, a free return label is included in the package, and we do not charge a restocking fee.

What if an item is damaged, defective, incorrect, or incomplete?

For orders accepted by our store, send the order number, checkout email, explanation, and photos or video of the product and packaging. Do not mail an item without authorization.

When is an approved refund processed?

Within this policy, we process an approved refund to the original payment method within 10 days after approval. Financial institutions may take longer to post it.

Which payment methods are accepted?

For orders accepted by our store, only the genuine payment options displayed in Shopify checkout at the time of purchase are accepted.

How can support be reached?

Within this policy, use the contact details at the end of this page and include the relevant order or tracking information.

Are cookies or measurement tools used?

For orders accepted by our store, necessary cookies support core functions. Optional analytics or advertising-measurement tools, including Google Ads or similar services when enabled, may help assess performance and improve the experience.

Where are the complete rules?

Within this policy, review the Shipping, Refund, Payment, Privacy, and Terms pages for the complete applicable information.

Eligible returns are handled with no restocking fee.