Shipping Policy

For orders accepted by our store, normal order processing takes approximately 1–2 business days. Estimated shipping or delivery then takes 3–5 business days. These are planning estimates rather than guaranteed arrival dates, and weekends, holidays, carrier events, weather, or destination limits may affect the schedule.

Within this policy, available services and any free-shipping offer are determined at checkout for the submitted destination. Customers must enter a complete delivery address, an accurate email address, and a reachable phone number. We may pause an order when information appears incomplete or cannot be verified.

After dispatch, we send tracking updates when the carrier makes them available. If a parcel is delayed, missing, marked delivered but not received, or arrives damaged, contact us with the order number, checkout email, tracking number, and a clear explanation. Photos of the item and packaging are needed for damage reviews. Providing the stated information helps the process continue promptly.

Some addresses, products, carriers, or regions may have delivery restrictions. We may request further details or explain that service is unavailable before fulfillment. Carrier investigations and replacement or refund decisions depend on the facts and applicable policy. Read this condition together with the other guidance on this page.